🦁 LION PHOTOGRAPHY

Support Center — We're Here to Help
24/7 Assistance | Fast Response | Client First

FAQ

Frequently asked questions answered

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Submit Ticket

Get help from our support team

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Call Us

+91 98765 43210

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Email Support

support@lionphotography.com

📖 Frequently Asked Questions Updated Weekly

💰 Booking & Payments

How do I book a session with Lion Photography?

You can book by:
- Filling out the contact form on our website
- Calling us at +91 98765 43210
- Emailing bookings@lionphotography.com

A 30-50% booking deposit is required to confirm your date.

What payment methods do you accept?

We accept: UPI (Google Pay, PhonePe, Paytm), Bank Transfer (NEFT/IMPS), Credit/Debit Cards (via Razorpay), and Cash (in-person only). All payments are secure.

Is the booking deposit refundable?

No, the booking deposit is non-refundable as it secures your date. However, you can reschedule (free once) or transfer your deposit to another person. Please refer to our Refund Policy for details.

🖼️ Gallery & Photo Delivery

How do I access my online gallery?

You will receive an email with a private link and password to your gallery. Galleries are hosted on Pixieset. If you lost the link, email support@lionphotography.com with your name and event date.

How long does it take to receive my photos?

Typical turnaround times:
- Wedding: 6-8 weeks
- Portrait/Pre-wedding: 2-3 weeks
- Event/Corporate: 2-4 weeks
- Sneak peeks: Within 1 week of the shoot

Can I download high-resolution photos?

Yes! Your online gallery includes a download button for high-resolution images. You can download all photos at once or select individual ones. Print release is included with your package.

📅 Rescheduling & Cancellation

Can I reschedule my shoot?

Yes! You can reschedule once for free if you notify us at least 30 days before the original date. For last-minute rescheduling (within 14 days), additional fees may apply. Contact us as soon as possible.

What happens if it rains on my outdoor shoot day?

We monitor weather forecasts closely. If rain is predicted, we will contact you 24 hours in advance to reschedule at no extra cost. If you prefer indoor alternatives, we can suggest covered locations.

⚙️ Technical Support

My gallery link isn't working. What do I do?

Try these steps:
1. Copy the link exactly as received (no extra spaces)
2. Check if the password is case-sensitive
3. Clear your browser cache
4. Try a different browser (Chrome/Firefox)
If still not working, email support@lionphotography.com with your name and event date.

The photos look different on my phone vs computer. Why?

Screen calibration varies across devices. Our photos are professionally color-graded on calibrated monitors. For best viewing, use a modern laptop/desktop with brightness at 70%. Mobile screens often have higher contrast and saturation.

🖨️ Prints & Albums

Do you offer printing services?

Yes! We offer professional prints, canvases, and premium wedding albums through our trusted print labs. You can order directly through your online gallery. Delivery takes 10-15 business days.

What is your print return policy?

If a print arrives damaged, please contact us within 7 days with photos of the damage. We will replace it free of charge. We do not accept returns for change of mind as prints are custom-made.

📞 Contact Support Channels

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Phone Support

Mon-Sat, 10 AM - 7 PM

+91 98765 43210
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WhatsApp

Quick replies within 2 hours

+91 98765 43210
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Email Support

Response within 24 hours

support@lionphotography.com
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Facebook Messenger

DM us for quick questions

@lionphotography

🎫 Submit a Support Ticket

Can't find your answer above? Fill out the form below and our support team will get back to you within 24 hours.

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📚 Helpful Resources

⏰ Support Hours & Response Times

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Phone Support

Monday - Saturday
10:00 AM - 7:00 PM IST

⏱️ Immediate response

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Email & Tickets

7 days a week
24/7 submission

⏱️ Within 24 hours

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WhatsApp

Monday - Saturday
10:00 AM - 8:00 PM IST

⏱️ Within 2-4 hours

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Emergency Support

For urgent same-day issues
(wedding day, technical failure)

📞 Call +91 98765 43211